- Cancellation & Refund Information
Cancellation & Refund Policy -Alpen Heir KG
Understand our cancellation terms, refund eligibility, and payment processing timelines.
Before you book your transfer, please read this policy together with our Terms and Conditions.
- Free Kids/Child Seat
- No Extra Wait Charges
- Always On Time
- Secure Online Booking
- 24/7 WhatsApp Support
Policy Summary
Key guidelines at a glance
Cancellation Deadlines
Processing Window
15 Working Days
Payment Gateway
- 24/7 DEDICATED ASSISTANCE
Have questions regarding a refund?
Our dispatch and support team is ready to help you with your journey and cancellation details anytime. Visit our Contact Us page or reach us directly:
For details on how we handle your personal data, see our Privacy Policy. Company information is available in our Imprint.
1. Cancellation by Customer & Refund Eligibility
GENERAL POLICY
If you cancel your booking, your refund eligibility depends on how far in advance you cancel, as set out in the Cancellation Deadlines above.
Payment Processing & Refund Timing
15 WORKING DAYS
Alpen Heir KG uses Stripe, a third-party payment provider, to process online payments. We will initiate your refund within 15 working days of cancellation. After that, it may take an additional 5–10 working days for the amount to appear in your account, depending on your bank or card issuer.
3. Deduction of Processing Fees
STRIPE FEES
If you cancel a booking that is eligible for a refund, the Stripe processing fee charged on your original payment will be deducted from the refund amount. Stripe charges this fee when the payment is made and does not return it on refunds. Alpen Heir KG does not keep any part of this fee.
4. Refund Method
ORIGINAL METHOD
Refunds are credited only to the original payment method or account used for the booking.